Contact Us

Our stores generally carry substantial stock, but at times it may fall short. Contact us via the contact form, email or telephone and we can advise you on availability in your local warehouse or store.

Should you have a product suggestion, you can make it via the contact form. Please make sure you tell us as much detail as possible and most of all, how many you would use and how soon you need it. Often there are minimum quantity requirements from suppliers which can make it difficult for us to add items into our range.

Upon order despatch we provide a consignment note/reference number via email which can be used to track your parcel through the courier company's website. If you did not receive your despatch email or you have deleted it, please contact us via phone or through the contact form and we can provide you with a tracking number for your parcel.

Road freight via Border Express is 7 to 10 days from despatch. Express StarTrack air services are typically overnight. Please note that 'Overnight' options are not guaranteed. In most cases where the destination is within the metropolitan area of a capital city and the order is processed on the same day, your order will arrive overnight. If you are located outside this area, you order may take longer. Overnight services are also subject to delays which are outside our control. If you require an item urgently, please let us know and we will do our best to get it to you in time. See our Shipping and Handling page for more extensive information.

Please read the warranty procedures page first. Contact us via phone or complete the online form below with as much information about your product fault as possible.

We accept Cash, EFTPOS, credit card (VISA, Mastercard or Amex only), PayPal. Goods can only be released once payment has transferred.

Yes, we offer PayPal as a payment option for your order.

Consult the FAQs on this page if you have problems with logging in. If you cannot find the help you need, please contact us via phone or via the contact form and we'll be happy to help out.

Our website uses a secure connection when sending and receiving any sensitive information on the website. This is standard practice on all online transactions. Please refer to our privacy policy for more information.